SSA Office Visit Guide
Replace a lost or stolen Social Security card
How to get a replacement SSN card online or in person, what documents you need, and what to do if you suspect identity theft.
Lost your Social Security card? In most cases, you don't need to visit an office — you can get a replacement online for free. Here's how, plus what to do if you think someone is using your number.
Quick answer: Most adults can request a replacement online through their my Social Security account at ssa.gov. Replacements are free and arrive in 7 to 14 business days.
Should you even replace it?
Before requesting a replacement, ask yourself if you actually need the physical card. The SSA notes that you rarely need to show the card itself — most institutions only need the number. If you have your number memorized or stored somewhere safe, you may not need a replacement at all.
You're limited to three replacement cards per year and ten in your lifetime, so don't waste replacements on cards you don't truly need.
Replace your card online (the easy way)
In most US states and DC, adults can request a replacement card online. To qualify:
- You must be a US citizen age 18 or older
- You must have a US mailing address (no military or foreign addresses)
- You must have a state-issued driver's license or ID from a participating state
- You're not requesting a name change or any other change to your record
If you qualify, sign in or create a my Social Security account at ssa.gov/myaccount and follow the prompts. The replacement card is typically mailed within 7 to 14 business days.
Replace your card in person
If you can't use the online service — for example, you're under 18, your state doesn't participate, or you're also changing your name — you'll need to visit an SSA office.
What to bring
- Completed Form SS-5 (download from ssa.gov or fill in at the office)
- Original photo ID — driver's license, state ID, or passport
- Proof of US citizenship or immigration status if not previously documented with the SSA
As always, originals only — the SSA does not accept photocopies. They will return your documents on the spot or by mail.
Find your nearest office
Use our state directory or near-me search to find the closest SSA field office. Call ahead to schedule an appointment and confirm what documents they'll need for your specific situation.
What if I think someone is using my SSN?
If you believe your Social Security number has been stolen or used fraudulently, do these things immediately:
- Visit IdentityTheft.gov — the FTC's official site for reporting identity theft and getting a recovery plan.
- Place a fraud alert with one of the three major credit bureaus (Equifax, Experian, or TransUnion). They are required to notify the others.
- Get your credit reports at AnnualCreditReport.com and look for accounts you didn't open.
- File an identity theft report with your local police if accounts have been opened in your name.
- Contact the SSA to discuss whether you need a new SSN, but be aware: the SSA almost never assigns new numbers, even in cases of identity theft, because changing your SSN creates more problems than it solves.
How long does it take?
Whether you apply online or in person, the replacement card is mailed within 7 to 14 business days. The SSA does not offer expedited or rush delivery.
Frequently asked questions
Is there a fee?
No. Replacement cards are completely free, just like first-time cards. Any service charging you a fee is not affiliated with the SSA.
Will my number change?
No. You keep the same Social Security number for life, even after a replacement card is issued. The new card just replaces the physical document.
Can I get a digital copy?
No. The SSA does not provide a digital or downloadable card. The official document is the physical card mailed to you.
What if I never received my replacement?
If 14 business days have passed and you haven't received your card, call the SSA at 1-800-772-1213 or contact the office where you applied. Be ready to verify your identity.